Refund policy

A bid buys a rank immediately and irreversibly. The instant it settles, your account appears at its new position and starts receiving traffic, and every other bidder's position moves in response. There is nothing to return: the thing you paid for was delivered in full, at once, and cannot be un-delivered.

• Being outbid. Someone paying more than you is the product working as described, not a fault. Your money stays where it is; your options are to top up or sit lower.
• Disappointing results. Fewer clicks, followers or sales than you hoped. We promise a position, never an outcome, and we publish every listing's numbers so you can judge the position before you buy it.
• Changing your mind. Pausing your listing, deleting your account, or deciding the category was the wrong one.
• Removal that is your fault. A listing taken down for fraud, impersonation, inflated or bought followers, faked verification, a misleading tagline, or illegal content. See the terms of service.
• Bids in a category we keep. Ranking changes, category reshuffles and design changes do not refund past bids.

• A duplicate charge. Charged twice for the same bid, or charged for a bid that never appeared on the board. Refunded in full, no argument, and we would rather you told us than filed a dispute.
• Removal that is our fault. We retire a category, change a policy, or take a listing down for a reason that is about us rather than about you. The standing bid is refunded pro rata, at our discretion, against how much of the position you had actually had the use of.

Email the address at the bottom of this page from the account that made the bid, with the account handle and the approximate date. We aim to answer within five business days. Paddle is the merchant of record, so an approved refund is issued by Paddle back to the original payment method, and their processing time applies on top of ours.

If a refund is approved after a bid has settled, the amount is also subtracted from that account's standing bid — a refunded bid stops counting toward its position.

Disputing a payment with your bank reverses it against your standing bid, so the position it bought is lost. We would much rather sort a genuine problem out by email: a chargeback costs you the rank and costs us the fee, and neither of us gets anything the two cases above would not have given you faster.

Nothing here removes rights you have by law. Consumers in some jurisdictions — the UK and EU among them — have a statutory cancellation period for distance purchases, which can be waived for digital services once performance has begun with your consent. Placing a bid is a request for immediate performance: the position is granted on settlement, and that is what you are agreeing to when you confirm the payment. Where the law gives you a right we have understated, the law wins.